REFUND POLICY
At Drema Zone, we strive to provide the best quality products to our customers. Below is our return and refund policy:
Returns
Please note that cosmetic products once sold cannot be returned. Due to hygiene and safety concerns, we are unable to accept returns on any cosmetic items.
Refunds (if applicable)
Refunds are not applicable once the order has been delivered. We do not offer refunds for any products after they have been shipped and received by the customer.
Late or Missing Refunds
If a refund has been issued and you have not yet received it, please follow these steps:
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Check your bank account again
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Contact your credit card provider; it may take time for the refund to reflect
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Contact your bank, as processing delays may occur
If you have completed all the above steps and still have not received your refund, please contact us:
📧 help@dremazone.com
📞 +91 9724824846
Sale Items
Only regular-priced items may be eligible for refunds (if applicable).
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange:
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Email us at help@dremazone.com
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Provide clear photos + an unboxing video of the damaged product
⚠ IMPORTANT:
An unboxing video is mandatory for exchange requests. The video must be continuous, without pauses or edits.
Exchange Address
Once approved, send the product to:
Drema Zone
No.27, Main Cross, 1st Block, Bengaluru, Karnataka, 560034, India
Delivery time for exchanged products may vary based on your location.
Return Shipping Costs
Customers are responsible for paying return shipping costs.
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Shipping fees are non-refundable
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If a refund is applicable, return shipping charges will be deducted
Return Address
All return shipments should be sent to:
No.27, Main Cross, 1st Block, Bengaluru, Karnataka, 560034, India
Contact Us
For any queries related to cancellations, please contact us:
📧 Email: help@dremazone.com
📞 Phone: +91 9724824846
📍 Address: No.27, Main Cross, 1st Block, Bengaluru, Karnataka, 560034, India